All the staff are dressed professionally. I have not had to wait in the waiting area for more than 5 minutes. When you are taken to your room you are offered beverages and cookies. The service is above and beyond. Dr Sharma takes his time listening to your concerns and does not rush you in any way. Dr Sharma is very knowledgeable, and I can honestly say I have never met a Dr. so kind and compassionate. I live one hour away from the clinic, but I would not dream of going elsewhere. If you want to get results that you will be happy with, I suggest making an appointment, you will not regret it!